- Acura
- Alfa Romeo
- Aston Martin
- Audi
- Bentley
- BMW
- Buick
- Cadillac
- Chevrolet
- Chrysler
- Dodge
- Ferrari
- Fiat
- Ford
- Genesis
- GMC
- Honda
- Hyundai
- Infiniti
- Jaguar
- Jeep
- Kia
- Lamborghini
- Land Rover
- Lexus
- Lincoln
- Lotus
- Lucid
- Maserati
- Maybach
- Mazda
- McLaren
- Mercedes-Benz
- MINI
- Mitsubishi
- Nissan
- Pagani
- Porsche
- Ram
- Rivian
- Rolls-Royce
- SMART
- Subaru
- Tesla
- Toyota
- Volkswagen
- Volvo
These 8 Brands Have the Worst Dealership Customer Service
Customer satisfaction with dealer service has shown a positive uptick this year, according to the latest J.D. Power 2024 U.S. Customer Service Index (CSI) Study. Overall satisfaction scores have risen by five points, reaching 851 on a 1,000-point scale. Despite this improvement, the industry continues to struggle with ongoing shortages in parts and labor, leading to increased wait times for service appointments. Chris Sutton of J.D. Power emphasizes that while the improvement is promising, the issues related to capacity and wait times are intensifying post-pandemic. It might be part of the reason consumers are finding alternative ways to get their cars serviced.
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This article was co-written using AI and was then heavily edited and optimized by our editorial team.
Kia: 838
Photo credit: Tricky_Shark / Shutterstock.com
Jeep: 837
Photo credit: Cineberg / Shutterstock.com
Ford: 835
Photo credit: jon lyall / Shutterstock.com
Dodge: 833
Photo credit: Tobias Arhelger / Shutterstock.com
Chrysler: 825
Photo credit: Christopher Lyzcen / Shutterstock.com
Hyundai: 819
Photo credit: BONDART PHOTOGRAPHY / Shutterstock.com
Volkswagen: 819
Photo credit: Vytautas Kielaitis / Shutterstock.com
Ram: 810
Photo credit: Everyonephoto Studio / Shutterstock.com